Privacy Policy

1. Information We Collect

1.1 Waitlist Information

When you join our waitlist, we collect:

• First name
• Email address
• Co-parenting stage
• Primary communication challenges

1.2 Communication Data (Future Service)

Once our service launches, we will process:

• SMS messages sent through our intelligent proxy system
• Sentiment analysis data derived from your communications
• Communication patterns and preferences
• Response optimization data
• Conflict resolution insights

1.3 Children's Information

Parents may choose to share information about their children to improve communication relevance:

• Children's names (first names only, for context in communications)
• Ages or grade levels (for age-appropriate communication suggestions)
• Relevant activities or schedules (for scheduling coordination)
• Special needs or considerations (for tailored communication support)

1.4 Technical Information

We automatically collect:

• IP address and device information
• Browser type and version
• Usage patterns and interaction data
• Performance and error logs

2. How We Use Your Information

2.1 Service Provision

• Process and analyze communications for intelligent mediation
• Provide sentiment analysis and response suggestions
• Detect and prevent conflict escalation
• Optimize communication tone and effectiveness
• Maintain conversation history and context
• Provide age-appropriate and child-focused communication suggestions using children's information

2.2 Children's Information Use

Information about children is used exclusively for:

• Communication Context: Providing relevant, child-focused conversation suggestions
• Age-Appropriate Guidance: Offering communication advice suitable for children's ages
• Scheduling Coordination: Helping coordinate activities and schedules mentioned by parents
• Family-Specific Support: Tailoring communication assistance to your family's unique needs

2.3 Service Improvement

• Improve our intelligent algorithms and models
• Enhance conflict resolution capabilities
• Develop new features and functionality
• Conduct research on co-parenting communication patterns

2.3 Communication

• Send service updates and notifications
• Provide customer support
• Share important service announcements
• Deliver educational content about co-parenting

3. Data Protection and Security

3.1 Encryption

• End-to-end encryption for all communications
• AES-256 encryption for data at rest
• TLS 1.3 for data in transit
• Regular security audits and penetration testing

3.2 Access Controls

• Multi-factor authentication for all staff
• Role-based access controls
• Regular access reviews and audits
• Secure development practices

3.3 Data Minimization

• We only collect data necessary for service provision
• Automated deletion of unnecessary data
• Regular data retention reviews
• Privacy-by-design principles

4. Data Sharing and Disclosure

We never sell your personal data. We may share information only in these limited circumstances:

4.1 Service Providers

We work with trusted third-party providers who assist with:

• Cloud infrastructure and hosting
• Communication services
• Analytics and performance monitoring
• Customer support tools

4.2 Legal Requirements

We may disclose information when required by law, including:

• Court orders or legal process
• Law enforcement requests
• Protection of our rights and property
• Prevention of harm or illegal activity

4.3 Child Safety

We take child safety seriously. We may disclose information if we have reasonable belief that a child is at risk of harm.

4.4 Children's Information - Never Shared

Children's information is:

• Family-Specific: Used only to improve communication between the child's own parents
• Context-Only: Used solely to provide relevant communication suggestions
• Highly Protected: Subject to the highest level of security and access controls
• Parent-Controlled: Can be updated or deleted by parents at any time
• Never Aggregated: Not included in any research, analytics, or service improvement data

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Export your data
• Opt-out of communications

5.2 Data Portability

You can request a copy of your data in a machine-readable format to transfer to another service.

5.3 Withdrawal of Consent

You may withdraw consent for data processing at any time, though this may limit service functionality.

8. Data Retention

We retain your data only as long as necessary:

• Waitlist data: Until service launch or until you unsubscribe
• Communication data: For the duration of your active subscription
• Account data: Until account deletion
• Children's information: Only while parents maintain active accounts and choose to keep this information
• Backup data: Maximum of 90 days after primary deletion

8.1 Special Retention Rules for Children's Information

• Immediate Deletion: Children's information is deleted immediately upon parent request
• Automatic Purging: Children's information is automatically purged when children reach age 18
• Account Closure: All children's information is immediately deleted when parent accounts are closed
• No Backup Retention: Children's information is excluded from backup retention policies
• Secure Deletion: Uses military-grade secure deletion protocols

7. Children's Privacy and Protection

7.1 Children's Information Collection

While our service is designed for adults (18+), we recognize that parents may share information about their children to improve communication context. We handle this information with the utmost care:

• Parent-Provided Only: We collect children's information only when voluntarily provided by their parents
• Limited Information: Only basic information necessary for communication context (names, ages, activities)
• No Direct Collection: We never collect information directly from children under 18
• COPPA Compliance: We comply with all applicable children's privacy laws

7.2 Absolute Protection Guarantee

• No Third-Party Sharing: Never shared with any external parties
• No Commercial Use: Never used for marketing or commercial purposes
• No Research Use: Never included in research studies or analytics
• Family-Only Access: Accessible only to the child's own parents through their accounts
• Enhanced Security: Subject to additional security measures and access controls

7.3 Parent Control and Rights

Parents have complete control over their children's information:

• View all children's information stored in your account
• Update or correct children's information at any time
• Delete children's information completely
• Control how children's information is used in communication suggestions
• Receive notifications if children's information is accessed

7.4 Data Minimization for Children

We collect only the minimum information necessary:

• First names only (never full names or surnames)
• General age ranges rather than specific birthdates
• Activity types rather than detailed schedules
• No photos, videos, or sensitive personal information
• No location or address information

9. International Transfers

Your data may be processed in countries other than your own. We ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions
• Other lawful transfer mechanisms

10. Changes to This Policy

We may update this Privacy Policy periodically. We will:

• Notify you of material changes via email
• Post updates on our website
• Provide 30 days notice for significant changes
• Maintain previous versions for reference